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Thursday November 20 2008

Customer Management

Any idea what your customers really think of you?

Do you know how many will go somewhere else if they complain just once more? Could it be that 25% of them are costing you money – but you have no way of knowing which ones, or why?

Dataclass can help you:

• collect more and better information about your customers

• store and collate data so that it’s accessible and easily understood

• build reports and analyses to run quickly and simply

• answer the key questions about your customers -

• - who they are, where they are

• - what influences their buying decisions

• - which are profitable, which are not

• - how to keep and grow your best customers

• learn the best way to attract profitable new ones

• design and execute effective marketing campaigns

This isn’t pie-in-the-sky stuff. It’s about where technology meets common sense.